v1.02 valid from 15.8.2024

1 Operator identify

Website at internet address https://pantheonrome.it (hereinafter „Website“) belong to ENLINE s.r.o., with Tax ID SK2121579350, registered office at Lermontovova 911/3, 811 05 Bratislava - Staré Mesto (Slovakia), registered at Commercial Register of the Municipal Court Bratislava III, Section: s.r.o., Insert no. 155840/B (hereinafter “Operator”).

Mail addresses operated from domain https://pantheonrome.it also belongs to Operator.

For clarity, we provide the following statements: (a.) Operator as well as Website are not an official platform for the sale of tickets to Pantheon – Basilica Santa Maria ad Martyres (hereinafter „Pantheon“ or „Monument“), the Operator provides an administrative service of management, consulting, processing, monitoring, and customer service related to the purchase of tickets for access to the Pantheon through the relevant voluntary, explicit, special, and compensated mandate; and (b) there is no legal relationship between the Pantheon and any of its authorized distributors or the organization managing or holding rights for this Monument.

2 Subject

These terms and conditions (hereinafter „Terms and Conditions“ or „T&C“) expressly regulate the conditions applicable to the contract conclusion process carried out by users of the Website ("User" or „Users“) for the service offered by the Operator through its Website.

3 Duration

These Terms and Conditions will remain in effect and valid as long as they are accessible via the Website, with the Operator reserving the right to modify them without prior notice, as well as any legal texts displayed on the Website. Access to the Website following its modification, supplementation, and/or replacement constitutes the User's acceptance of these changes.

The User is bound by the Terms and Conditions in effect at the time of making the respective purchase, and it is not possible to purchase the service without prior acceptance of these Terms and Conditions. The temporary validity of the Terms and Conditions coincides with the time they are displayed until they are fully or partially modified. Any new Terms and Conditions will be effective from the moment they are made available to the User and fully accessible.

All purchases of services made through the Website are considered validly made by the User and are binding.

4 Participants

The electronic purchase process through the Website is carried out between the User and the Operator. Consumers who are considered Users of the Website are natural persons residing in the EU, who are of legal age, have a tax address in the EU, and accept these Terms and Conditions.

It is expressly prohibited to conclude contracts for services through the Website by minors, users who are not legally established in the EU, or users who do not meet the requirements outlined in these Terms and Conditions. Furthermore, any contracts for services made by minors through the Website are considered to have been done under the supervision and with the consent of their parents, guardians, or legal representatives.

5 Services and express mandate

Through the Website, the Operator provides Users with a purely administrative service of management, consulting, processing, monitoring, and customer service, which consists of purchasing tickets for access to the Pantheon through a relevant voluntary, express, special, and compensated mandate under the conditions described below. For clarification, it should be noted that the Operator does not perform the sale or resale of Pantheon tickets, nor does it provide an electronic sales service for these tickets to the User, as the Operator does not purchase Pantheon tickets for resale to the User but obtains them as the User's agent through the relevant voluntary, express, special, and compensated mandate. The Operator's business activity is limited to providing management and customer service.

In addition, the service provided by the Operator has significant added value, based on all of the following aspects:

i. The Operator provides the User with a free preliminary consultation and information service before the purchase. If the User wishes to obtain any information related to Pantheon tickets, preliminary advice will be provided free of charge via email or other available communication channels.

ii. The Operator verifies that the data entered by the User in the relevant form corresponds to the purchased service. If necessary, the Operator contacts the User to verify the information before starting the entrusted management. This verification includes checking data as well as identifying any grammatical or typographical errors.

iii. The Operator provides a personalized service.

iv. The Operator has extensive experience in the field, meaning it is available and has sufficient and appropriate resources to ensure the successful completion of the entrusted service.

v. The Operator is responsible for the proper execution of the entrusted task, ensuring it fully meets the User's needs, and thus maintains an express and clear commitment regarding the delivery deadline for Pantheon tickets.

vi.. In addition to effectively and diligently executing the entrusted task, the Operator provides the User with 24/7 customer service.

vii. Unlike when a person purchases tickets for access to the Pantheon at an official or authorized point of sale, the Operator guarantees the User the right to withdraw from the contract under the conditions set forth in point 9 of these Terms and Conditions.

By accepting the services offered by the Operator through the Website, the User grants a voluntary, express, special, compensated, and representative mandate for the entrusted management, which consists of purchasing tickets for the Pantheon, under the terms governed by §31 - §33b of the Law n. 40/1976 Slovak Civil Code as amended by later regulations (hereinafter "Mandate"). At the same time, the Operator accepts the Mandate and commits to executing it. For clarification, the compensation for the Mandate consists of a fee for the provision of intermediary services.

6 Electronic service purchase process

6.1 Electronic service purchase process

All information related to the service offered to the Operator is published on the Website and includes the following:

i. The name of the requested service.

ii. Information about tickets to the Pantheon (location, opening and closing hours, access requirements, etc.).

iii. Personal data that the User must enter into the corresponding form.

iv. The price of the contracted service.

i. Delivery time.

6.2 Parts of the electronic contracting process

After the User selects a service offered by the Operator, the User must follow the following parts of the contracting process:

Part 1: Selection of date, time, and number of tickets: The User must select the date and time for which they wish the Pantheon tickets to be valid, as well as the number of tickets.

Part 2: Entry of data: After completing the selection in Stage 1, the User must fill in the required fields in the corresponding form, i.e., first and last name, email address (must be verified by sending verification email and inserting PIN from mail).

Part 3: Completion of the request: After filling out the form mentioned in Stage 2, the User must accept the Terms and Conditions and confirm the contract by clicking the provided checkboxes. At this stage, the total price of the contracted service will be displayed on the screen. If the User does not explicitly accept the Terms and Conditions by checking the respective box, the Website will not allow the purchase process to proceed.

Part 4: Payment of the total amount: After reviewing the order form displayed in Stage 3, the User must click the "submit" button and will be automatically redirected to the online payment platform of the relevant bank.

Part 5: Purchase confirmation: After successful payment for the service, the Operator will send a confirmation by email to the email address provided by the User, with an overview of all the information regarding the assigned task, followed by a second email containing the Pantheon tickets. In this regard, the first confirmation email is considered proof of payment. Additionally, by accepting these Terms and Conditions, the User agrees to receive an electronic invoice for the contracted services. Therefore, the Operator reserves the right to request an invoice on behalf of the User from the company, entity, or institution that owns and/or manages the Pantheon. However, if the User wishes to receive a physical copy of the invoice (in paper form), they must send an email to the following address: help@pantheonrome.it

7 Economic conditions

The price stated on the Website applies exclusively to the service offered through this channel and for as long as it remains published. The price of the service is always stated in euros (€) and includes VAT, as well as any other applicable tax that is legally enforceable at that time.

In the event that the Operator identifies an obvious error in the price of the service offered on the Website, they will immediately inform the User and publish the correction on the Website, giving the User the option to confirm the contract at the correct price or, if that is not possible, to cancel it at no cost.

The Operator expressly reserves the right to adjust the price of the offered service at any time without prior notice. In any case, the price stated on the Website at the time of the conclusion of the service contract will apply.

8 Payment

To proceed with the payment, the User must follow the instructions provided in Stage 4 of the electronic contracting process described above.

The payment methods provided by the Operator are subject to checks and authorizations by the entities that issue these payment methods (card issuers and/or payment account providers). If the entity does not authorize the payment, the contracting process cannot continue and will be automatically canceled, with the understanding that the service has not been completed.

The fee for the service price, as well as any applicable taxes, will only be charged at the time of submitting the request.

For electronic payments, the Operator uses an e-commerce payment gateway provided by authorized company for this purpose. All data provided to the Operator is properly encrypted to ensure maximum security and confidentiality and is stored on a secure server certified under the „Secure Socket Layer“ (SSL) protocol, meaning the Operator never receives the User's credit card number and has no ability to store it for future charges.

Under no circumstances will the Operator store credit card information provided by Users through the payment gateway; this information will only be retained for the duration of the service agreement, while the payment is processed, and until the expiration of the withdrawal period to enable the refund of the relevant financial amounts to the User.

9 Cancellation and exchange policy: right of withdrawal

In the event that the User decides to cancel the service contract in accordance with § 1829 of the Slovak Civil Code (Law no. 89/2012 ), they have the right to return the purchased goods without giving any reason within 14 calendar days from the date of receipt of the goods, i.e., after the payment has been effectively made in accordance with the provisions of the previous clause 6.2.

The User can exercise their right of withdrawal by contacting the Operator's customer service by sending their request to the following email address: help@pantheonrome.it. Upon receiving the request, the Operator's customer service will send an email outlining the procedure to be followed and provide a form for withdrawal from the contract.

After receiving the request, the Operator will review and evaluate it and respond to the User within a maximum period of 48 working hours. It should be noted that the assessment and evaluation of the eligibility for a refund will be strictly related to the cancellation and refund policy of the respective provider, and the Operator's role will be to provide a mediating service to the ticket recipient. In accordance with the above, the User gives the Operator the mandate to request a refund for the ticket price from the seller due to the withdrawal they are entitled to, and therefore the Operator is authorized to act and represent the User before the ticket seller in order to request the aforementioned refund.

If the request is accepted according to the Monument's policy, the Operator will proceed to refund the amount corresponding to the ticket price within 14 calendar days from the date the User has effectively and unequivocally notified the Operator of their decision to withdraw from the service contract.

However, if the User does not receive the refund within this period, they should contact the Operator by sending an email to: help@pantheonrome.it, as sometimes for technical reasons, the aforementioned period of fourteen (14) calendar days may be extended up to ninety (90) days due to processing by banks and their payment gateways.

Finally, if the User wishes to change the date and/or time of the validity of the tickets to the Monument, they should contact the Operator by sending an email to the following address: help@pantheonrome.it, providing their reference number and the intended change. The Operator will only be able to change the date and/or time related to the validity of the tickets to the Monument if the contractual terms applicable in each case allow it, so each request will be subject to prior review by the Operator, and all are subject to the change policy established by the Monument.

10 Customer service

Any questions, suggestions, complaints, or claims regarding the electronic contracting of the service offered by the Operator on the Website may be sent through our customer service, whose contact details are as follows:

i. Email: help@pantheonrome.it

ii. Registered address: Lermontovova 911/3, 811 05 Bratislava - Staré Mesto (Slovakia)

11 Delivery of tickets to the Monument

Documents arising from the task entrusted by the User to the Operator will be sent to the email address provided by the User as soon as possible.

If the User does not receive the relevant documents after a reasonable time, they should contact the Operator by sending an email that includes their full name and identification number to the following email address: help@pantheonrome.it

12 Liability and disclaimer

The Operator cannot guarantee the technical continuity of the Website, the absence of errors or interruptions in the service, nor that the Website will be available or accessible one hundred percent of the time. Similarly, it cannot guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

13 Data protection

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC, and in accordance with Organic Law 3/2018 of December 5, on the protection of personal data and the guarantee of digital rights, all personal data provided during the use of the Website will be processed in accordance with the provisions of the Privacy Policy.

14 General provisions

These Terms and Conditions have been made available to the User in advance in accordance with applicable legislation. The Operator also provides these Terms and Conditions to the User so that they can store and reproduce them, thereby fulfilling the legal obligation to provide prior information.

The Operator reserves the right to change the presentation and layout of the Website, its functionality, and the content included therein at any time and without prior notice.

If any clause of these Terms and Conditions is declared completely or partially invalid or ineffective, such invalidity or ineffectiveness will only apply to that provision or part thereof that is invalid or ineffective, and the Terms and Conditions will remain in effect in all other respects, with the invalid provision or part being deemed non-existent. For these purposes, the Terms and Conditions will cease to be valid only concerning the invalid or ineffective provision, and no other part or provision will be revoked, invalidated, weakened, or affected by such invalidity or ineffectiveness unless it is essential to affect the Terms and Conditions as a whole. In such cases, the affected clauses will be replaced by other clauses that have effects as similar as possible to those of the replaced clauses.

The titles or headings used in these Terms and Conditions are for convenience only and do not in any way affect the meaning of the provisions to which they refer.

15 Applicable law and jurisdiction

These Terms and Conditions are governed by Slovak general law, and unless otherwise stated in applicable legislation (including consumer and user protection regulations), any dispute shall be submitted to the courts of the city of Bratislava (Slovakia)

In accordance with the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumers and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

If a User has had a problem with the provision of an online service, they may use this resource to file any complaint regarding such service provision, as well as to request an out-of-court settlement of the dispute.

Additionally, if a User wishes to file a complaint regarding the use of the services provided on the Website by the Operator, they can contact the electronic or physical address provided direct to Operator, with the Operator committing to continuously seek an amicable resolution to the conflict.